Terms and Conditions

Terms and Conditions

Last Updated: January 29, 2026

Welcome to TahitiActivity.com ("Website," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "your," "participant," or "customer") and TahitiActivity.com governing your use of our website and booking of tours, activities, and related services.

By accessing our Website, making a booking, or participating in any of our tours or activities, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of all participants in your party.

1. Acceptance of Terms

1. You must be at least 18 years of age to make a booking with TahitiActivity.com

2. By completing a booking, you warrant that you are legally capable of entering into binding contracts

3. All information provided during the booking process must be true, accurate, current, and complete

4. These Terms apply to all bookings made through our Website, by telephone, email, or in person

2. Bookings and Reservations

2.1 Booking Process

When you make a reservation through TahitiActivity.com, you agree to the following:

1. All bookings are subject to availability and confirmation by TahitiActivity.com

2. A binding contract is formed when you receive written confirmation from us after payment of the required deposit or full payment

3. You must provide accurate information for all participants, including full names, ages, contact details, and any relevant medical or physical conditions

4. Special requests (dietary requirements, accessibility needs, etc.) should be communicated at the time of booking but cannot be guaranteed

2.2 Booking Confirmation

1. You will receive a booking confirmation via email containing your reservation details, itinerary, payment information, and booking reference number

2. Please review your confirmation carefully and notify us immediately of any errors or discrepancies

3. It is your responsibility to ensure that the names on the booking match the names on identification documents that will be used during travel

2.3 Minimum Age Requirements

Certain activities may have minimum age requirements for safety reasons. These requirements will be clearly stated in the activity description. Parents or legal guardians must accompany minors on all activities unless otherwise specified.

3. Pricing and Payment

3.1 Prices

1. All prices are quoted in US Dollars (USD) unless otherwise stated

2. Prices are subject to change without notice until booking is confirmed

3. The price applicable to your booking is the price quoted and confirmed at the time of reservation

4. Prices include the services and inclusions specified in your booking confirmation

5. Additional costs such as transportation to meeting points, meals not specified, personal expenses, gratuities, and optional extras are not included unless explicitly stated

3.2 Payment Terms

Booking Timeline

Payment Requirement

Bookings made 30+ days before activity

50% deposit required, balance due 14 days before activity

Bookings made 14-29 days before activity

Full payment required at time of booking

Bookings made less than 14 days before activity

Full payment required at time of booking

Table 1: Payment schedule based on booking timeline

3.3 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment must be made in the currency specified in your booking confirmation.

3.4 Taxes and Fees

All applicable taxes, service fees, and booking fees are included in the quoted price unless otherwise stated. Additional government-imposed taxes or fees may apply and will be clearly indicated.

4. Cancellations and Refunds

4.1 Cancellations by Customer

If you need to cancel your booking, you must notify us in writing via email. Cancellation fees apply as follows:

Cancellation Notice

Refund Amount

30+ days before activity date

Full refund minus 10% administration fee

15-29 days before activity date

50% refund

8-14 days before activity date

25% refund

Less than 7 days before activity date

No refund

No-show or same-day cancellation

No refund

Table 2: Cancellation policy and refund schedule

4.2 Cancellations by TahitiActivity.com

We reserve the right to cancel any activity due to:

1. Insufficient participant numbers

2. Weather conditions that make the activity unsafe

3. Equipment failure or unavailability

4. Force majeure events (natural disasters, pandemics, political instability, etc.)

5. Any other circumstances beyond our reasonable control

If we cancel your activity, you will receive:

1. A full refund of all payments made, OR

2. The option to reschedule to an alternative date, OR

3. Credit towards another activity of equal or greater value

We are not liable for any additional costs you may have incurred such as flights, accommodation, or other travel arrangements.

4.3 Changes to Bookings

1. Changes to bookings are subject to availability and may incur an administration fee of $25 per change

2. Changes requested within 14 days of the activity date may not be possible

3. Requests to change dates, times, or participant numbers must be made in writing

5. Weather and Operating Conditions

5.1 Weather-Dependent Activities

Many of our activities are weather-dependent and subject to safe operating conditions:

1. Activities may be modified, postponed, or cancelled due to adverse weather conditions

2. Our guides and operators have sole discretion to determine whether conditions are safe to proceed

3. If weather causes cancellation, you will be offered a reschedule or full refund

4. We are not responsible for weather conditions and cannot guarantee specific weather during your activity

5.2 Itinerary Changes

1. Routes, schedules, and itineraries are subject to change without notice due to weather, safety concerns, or operational requirements

2. We reserve the right to substitute activities or services of equal or greater value if necessary

3. You acknowledge that flexibility is required when participating in outdoor activities

6. Health, Safety, and Participation Requirements

6.1 Medical and Physical Fitness

1. You must disclose any medical conditions, physical limitations, disabilities, allergies, or pregnancy that may affect your ability to participate safely

2. Some activities require a minimum level of physical fitness, which will be specified in the activity description

3. We reserve the right to refuse participation if we believe your health or fitness level poses a risk to yourself or others

4. You acknowledge that participation in activities involves inherent physical exertion and risk

6.2 Assumption of Risk

By participating in our activities, you acknowledge and accept that:

1. All outdoor and adventure activities involve inherent risks including but not limited to: injury, illness, disability, death, property damage, or loss

2. Risks may include: exposure to elements, uneven terrain, water hazards, wildlife encounters, equipment failure, actions of other participants, and negligence of guides or operators

3. You voluntarily assume all risks associated with participation

4. You have been given the opportunity to ask questions and have received satisfactory answers regarding the activity and associated risks

6.3 Safety Requirements

1. You must follow all safety instructions provided by guides and operators

2. You must use all safety equipment as instructed

3. You must not participate under the influence of alcohol or drugs

4. Failure to comply with safety instructions may result in immediate removal from the activity without refund

6.4 Swimming and Water Activities

For activities involving water:

1. You must disclose your swimming ability at the time of booking

2. Life jackets will be provided for non-swimmers or weak swimmers where applicable

3. Participants engage in water activities at their own risk

7. Conduct and Behavior

7.1 Expected Behavior

All participants must:

1. Behave in a respectful and courteous manner towards guides, staff, other participants, and local communities

2. Respect local customs, culture, and environmental regulations

3. Follow instructions from guides and operators

4. Not engage in illegal activities or behavior that endangers themselves or others

7.2 Removal from Activities

We reserve the right to remove any participant from an activity without refund if:

1. Their behavior is deemed dangerous, disruptive, or offensive

2. They fail to follow safety instructions

3. They are under the influence of alcohol or drugs

4. They pose a risk to themselves, staff, or other participants

8. Photography and Media

1. Our guides and staff may take photographs or videos during activities for promotional purposes

2. By participating, you consent to the use of photographs or videos in which you appear for marketing, promotional, and social media purposes without compensation

3. If you do not wish to be photographed or filmed, please inform your guide at the start of the activity

4. You may take personal photographs during activities unless restricted for safety or cultural reasons

9. Liability and Indemnification

9.1 Limitation of Liability

To the fullest extent permitted by law:

1. TahitiActivity.com, its owners, employees, agents, guides, and contractors shall not be liable for any injury, loss, damage, delay, or expense arising from participation in activities

2. We are not liable for acts of third-party service providers, including but not limited to transportation providers, accommodation providers, or activity operators

3. Our maximum liability for any claim shall not exceed the total amount paid by you for the specific booking in question

4. We are not liable for indirect, consequential, or punitive damages

9.2 Indemnification

You agree to indemnify, defend, and hold harmless TahitiActivity.com, its owners, employees, agents, and contractors from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

1. Your participation in any activity

2. Your violation of these Terms

3. Your violation of any rights of third parties

4. Your negligent or intentional misconduct

9.3 Travel Insurance

1. We strongly recommend that all participants obtain comprehensive travel insurance covering medical expenses, trip cancellation, personal liability, and adventure activities

2. Travel insurance is your responsibility and we are not liable for any losses that would have been covered by adequate insurance

3. Some activities may require proof of travel insurance before participation

10. Personal Property

1. You are responsible for your personal belongings at all times

2. TahitiActivity.com is not responsible for lost, stolen, or damaged personal property

3. We recommend leaving valuables in a secure location and bringing only necessary items on activities

4. Waterproof protection for electronic devices and valuables is recommended for water-based activities

11. Third-Party Services

1. Some activities may be operated by third-party providers under agreement with TahitiActivity.com

2. Third-party providers may have their own terms and conditions which will apply in addition to these Terms

3. We are not responsible for the acts, errors, omissions, or negligence of third-party providers

4. Complaints regarding third-party services should be directed to us for resolution

12. Environmental Responsibility

1. We are committed to sustainable tourism and environmental protection

2. Participants must respect natural environments and not litter, damage coral reefs, disturb wildlife, or remove natural materials

3. Single-use plastics should be minimized; bring reusable water bottles where possible

4. Follow "leave no trace" principles during all outdoor activities

13. Privacy and Data Protection

13.1 Personal Information

1. We collect personal information necessary to process bookings and provide services

2. Your information will be used for booking confirmation, activity management, safety purposes, and communication regarding your reservation

3. We will not sell or share your personal information with third parties except as necessary to provide services or as required by law

13.2 Marketing Communications

1. By booking with us, you consent to receive booking confirmations and service-related communications

2. You may opt in to receive promotional emails and newsletters

3. You can unsubscribe from marketing communications at any time using the unsubscribe link in emails

14. Complaints and Dispute Resolution

14.1 Complaints Procedure

1. If you have a complaint during your activity, please inform your guide immediately so we can attempt to resolve the issue

2. Formal complaints must be submitted in writing to info@tahitiactivity.com within 14 days of the activity date

3. We will acknowledge your complaint within 48 hours and provide a full response within 14 business days

14.2 Dispute Resolution

1. We will make reasonable efforts to resolve disputes amicably through direct communication

2. If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing legal action

3. Any legal proceedings shall be governed by the laws of French Polynesia

15. Force Majeure

We shall not be liable for failure to perform our obligations due to events beyond our reasonable control including but not limited to:

1. Natural disasters (hurricanes, earthquakes, tsunamis, volcanic eruptions)

2. Pandemics or public health emergencies

3. War, terrorism, or civil unrest

4. Government restrictions or travel bans

5. Strikes or labor disputes

6. Technical failures or power outages

In such events, we will offer rescheduling or refunds as reasonably possible under the circumstances.

16. Intellectual Property

1. All content on TahitiActivity.com including text, graphics, logos, images, and software is the property of TahitiActivity.com or its licensors

2. You may not reproduce, distribute, modify, or create derivative works from our content without written permission

3. Unauthorized use of our intellectual property may result in legal action

17. Website Use

17.1 Accuracy of Information

1. We strive to ensure all information on our Website is accurate and up-to-date

2. However, we do not guarantee the accuracy, completeness, or reliability of any content

3. Activity descriptions, prices, and availability are subject to change without notice

17.2 Links to Third-Party Websites

1. Our Website may contain links to third-party websites for your convenience

2. We are not responsible for the content, privacy practices, or terms of third-party websites

3. Use of third-party websites is at your own risk

18. Changes to Terms

1. We reserve the right to modify these Terms at any time

2. Changes will be effective immediately upon posting to the Website

3. The "Last Updated" date at the top of this page indicates when Terms were last revised

4. Continued use of our services after changes constitutes acceptance of modified Terms

5. Bookings are governed by the Terms in effect at the time of booking

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with your booking confirmation and any other documents referenced herein, constitute the entire agreement between you and TahitiActivity.com regarding the subject matter and supersede all prior agreements, representations, and understandings.

21. Contact Information

For questions, concerns, or complaints regarding these Terms or our services, please contact us:

TahitiActivity.com

Email: info@tahitiactivity.com

Website: www.tahitiactivity.com

Mailing Address: [Your Physical Address]

Phone: [Your Contact Number]

By completing a booking or participating in any activity offered by TahitiActivity.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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